The provider of smart software for call center planning and optimization which can be used immediately.
The core of our Call Center Software products is a new forecasting methodology on caller behavior. It integrates advantages of latest scientific findings with traditional proven formulas like Erlang-C and Erlang-B.
You can use our Call Center Software to:
- Forecast your service level, lost calls, productivity, and queuing
- Plan your call center staffing requirements
- Optimize the cost/benefit ratio of your call center
Our Call Center Software products are easy to implement and use. Why not download a free version of AnswerWIN and find your answers today on questions like:
- Why is my call center under-performing?
- What is the right service level for my call center?
- How can I reach my service level target?
- How many lost calls can I afford?